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faq

For Shoppers

What is Got Craft?

Established in 2007, Got Craft is a highly anticipated event that is thoughtfully curated to create a one of a kind, accessible, and inclusive shopping experience. A marketplace that showcases the best in independent craft and design, it’s an amazing opportunity to interact directly with new-to-you and favourite brands, supporting small business, and being a part of a like-minded community.

Got Craft is committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity or nationality, gender identity and expression, sexual orientation, religious affiliation, and socioeconomic status. There is no space for intolerance of any kind.

When does Got Craft take place?

Our staple spring and holiday events are held twice a year. We also host pop-up events with our partners, the South Granville BIA in July and August, and the BC Home + Garden Show in March and the Vancouver Fall Home Show in October. Please visit our Around Town page or Vendor page for a list of upcoming events.

Where is Got Craft held?

The Got Craft spring and holiday markets take place at the Croatian Cultural Centre located at 3250 Commercial Drive in Vancouver (BC).

How do I purchase tickets?

Tickets are available online here in advance and at the door. Admission is $5 (kids 12 and under are free). Each ticket purchased online will be entered to win handmade prize pack(s). Visit us on instagram @gotcraftmarket for more details. All ticket sales are final. Tickets are non-refundable and non-transferable.

Is the event cash only?

The majority of our vendors accept cash, credit, and debit. There is an ATM located inside Croatian Cultural Centre, however, if you prefer to use cash, we highly recommend being prepared prior to your arrival.

Do you have swag bags?

Due to COVID-19, swag bags are on hold until further notice.

Is your venue accessible?

The Croatian Cultural Centre is accessible. Please note that there is a stage inside the main auditorium that can only be accessed by a set of stairs. All aisles are approx. 7ft wide.

What about noise and crowds / sensory issues?

Got Craft can be very busy, noisy, and crowded at times especially on Saturday and in the mornings. If you would prefer a more relaxed environment, we recommend attending after 2pm. 

Health + Safety Plan

The health + safety of our community, vendors, and attendees remains our number one priority. All COVID protocols as recommended and mandated by the PHO and the venue will be followed. As guidelines may change at any time, please check back or follow us on social media for the most recent updates.

Mask Requirements – We acknowledge that we all see the change of mask requirements differently. We ask everyone to be patient and show kindness and understanding and to respect the individual choices vendors, staff, and other attendees make about mask wearing. 

I can’t find an answer for my question.

If you have additional questions about any of our upcoming events, please email us!

For Vendors

How do I apply?

Online applications are available on the Vendor page. We support locally sourced, locally made, and ethically produced items with priority given to those that advocate the same values. Vintage sellers and small shops are welcome to apply. Got Craft is a juried event and each application is carefully reviewed to ensure quality, diversity, and that it meets our aesthetic vision.

Applicants must commit to participate for the entire duration of the event. Applications are accepted on a rolling, first come, first served basis.

* We do not accept vendors selling alcoholic and CBD products.

I want to apply to multiple markets, can I use one form?

No, you need to submit an application for each market you wish to attend as the terms + conditions listed are specific to each event.

How do I find out if I have been accepted?

Only accepted vendors are contacted via email. We receive a lot of applications to process and aim to respond within 48 hours. Vendor payments are due upon acceptance.

What is the difference between the spring and holiday events and the mini markets?

The mini markets and pop-up are curated Got Craft events within another event while our staple markets (spring and holiday) are produced entirely in-house. All events encourage the same good vibes and a place for the community to meaningfully connect.

Can you provide feedback on my application?

Due to the number of applications we receive, we are unable to provide feedback. For more information about the jury process, please check the application form and visit our vendor line up.

Is booth sharing allowed?

Yes. Each vendor must submit their own application and jury fee. You may not share your space after acceptance without prior approval. If you requested to share a space and your booth mate has not been selected to participate, you will have the choice of accepting the full space.

Can collectives apply?

Yes. Please choose one contact person for the vendor application and include each member, their social media, and what they plan to have for sale at the market. If accepted, your space will need to be cohesive within the shared area.

What is included in my participation?

Whether this is your first market or you already have a successful brand, Got Craft helps to showcase your product to an engaged audience seeking to support their community. Vendor spaces include access to electricity. Please note that vendors are responsible for bringing their own extension cords and power bars. Participants will also receive a dedicated listing on our vendor page and have an opportunity to be featured on our social media, press releases, and newsletters. 

Table and chair rentals are available at an additional cost. No pipe and drape is provided.

How much is it to participate?

Pricing for each market varies depending on the event. Please check the vendor application for details on participation fees.

Can I choose my position on the floor plan?

Got Craft creates floor plans based on the size of the vendor space, specific requests, sight lines, etc. We aim to be as fair as possible when allocating spaces, but do not guarantee that all requests will be fulfilled.

Can I participate for one day only?

No. All vendors must commit to the duration of the event.

Do I need vendor insurance to participate?

All vendors must carry trade show insurance showing $2,000,000 coverage through the provider of your choice or our preferred insurance company.

How does the waitlist work?

Got Craft prides itself in being a highly curated show. We receive more applications then available spaces, so please do not be discouraged. If you are not accepted, we will keep your application on file unless you request to be removed. If a confirmed vendor is unable to attend the show, we will review the remaining applications to find a suitable replacement. Generally, for example, if a vendor making plush goods is unable to participate, they will be replaced with another plush goods vendor.

Can I change my application once it’s submitted?

Yes, please email info@gotcraft.com with your changes.

Will I be featured on your social media?

Got Craft creates an extensive, well-rounded public relations, marketing, and advertising campaigns to a loyal customer base from past events and to new, engaged audiences. Images used are based on fit and aesthetic and are chosen from your supplied photos, photos on your website and social media channels, and past event photos.

What is the Mini Makers Area?

The Mini Makers Area is a partnership with the Secret Society of Books and open to all kidpreneuers aged 5 to 13 years old creating their own handmade goods. For more info and to apply online, visit our vendor page.

What is your refund and cancellation policy?

All vendor and jury fees are non-refundable and non-transferable. Please read the terms and conditions on the vendor application for more info.

How many people attend the market?

We welcome over 200 makers and small shops and between 8-10k attendees annually (based on pre-COVID numbers) to our spring and holiday markets.

I can’t find an answer to my question.

If you have additional questions about any of our upcoming events, please email us!

For Food + Drink Vendors

Do you accept food and drink vendors?

Yes. Vendors must be Vancouver Coastal Health compliant and all food and drink must be prepared in a commercial kitchen. Accepted vendors will be required to complete a Temporary Food Services application.

Is there access to running water?

If you require running water, please email us with your requirements. Hand washing stations must be self-contained.

I have a food cart and want to set up at the next event!

Our attendees and vendors get hungry during the event and food carts are super popular with our crowd. One or two day options available. Email us with your availability and we will reply with the current pricing from the venue.

Virtual Market: Shoppers

What is the Got Craft Virtual Market?

Due to COVID, Got Craft pivoted online and created a series of virtual markets to support and engage our creative community from the comfort and safety of our homes. Virtual Markets are an amazing opportunity to shop at your convenience and for those that aren’t quite ready to attend in-person events.

When does the virtual markets take place?

Got Craft hosts 3 virtual markets a year:

  • Foodie Virtual Market – February and September
  • Holiday Virtual Market – November
How do I shop the virtual market?

1.    Visit shop.gotcraft.com and browse goods from the comfort of your computer / phone.
2.    Add all the things your heart desires to your online cart.
3.    Check out in a single transaction.
4.    Choose flat fee shipping or free curbside pick up in Vancouver.
5.    Do a happy dance for choosing to support small business!

How does curbside pick up work?

Free, safe, and limited or contactless curbside pick up is available for both vehicles and walk ups at Granville and West 12th Avenue in Vancouver (BC). A detailed email with instructions and a map will be emailed to you approx. 48 hours after the market ends. If you don’t see an email from us, please check your spam filter or contact us. 

When will items be available for curbside pick up?

Pick up is by appointment only. Orders are normally available for pick up starting the Thursday after the market ends. The Holiday Virtual Market will have two rounds of order pick ups. An email will be sent to you with detailed information.

Freshly baked goods are available for pick up by appointment the weekend after the market ends. If you require your items earlier or on a different date, email us.

I purchased items from different vendors. How do I receive all my goods?

If you purchased items from multiple vendors, your items will be consolidated into one package.

I purchased an item from a non-local vendor. How do I receive my item(s)?

Non-local vendors are marked with a note on the shop header. Any orders made with non-local vendors will be shipped to you at no extra cost. Please ensure that the mailing address you enter at checkout is correct. It is up to the discretion of each vendor whether or not to include tracking to their packages.

I am unavailable to pick up during the allocated dates and times.

There are no set pick up times. Please email us to make alternate arrangements.

Does every product on the website qualify for free Vancouver curbside pick up?

Yes! *please see above for orders from non-local vendors.

Can a friend or partner pick up my order on my behalf?

Yes. They will need to provide us with the order # and the full name that the order was placed under.

How much is shipping?

Flat rate shipping is $15 within British Columbia, $20 to Alberta, $22 to Saskatchewan / Manitoba / Ontario, $25 to Quebec / Prince Edward Island / New Brunswick, Newfoundland / Nova Scotia / Nunavut / Yukon / Northwest Territories and $35 to the US.

When will items be shipped?

Orders normally begin shipping the Thursday after the market ends. The Holiday Virtual Market will have two rounds of shipping. You will receive an email update and then a shipping notification when the item has been sent. If you require your items sooner, email us. Please note that some items may be made to order.

Is shipping available for everything on the website?

Unfortunately, freshly baked goods and items that require refrigeration / freezer cannot be shipped. Please read individual product descriptions carefully.

Where do you ship?

We offer flat rate shipping within Canada and to the US.

What is your shipping policy?

All orders are processed and dispatched from Vancouver, BC in Canada. Please keep in mind that COVID may result in longer processing times. An email notification will be sent to you as soon as your package is on the way. All packages are sent via Canada Post.

Got Craft is not responsible for any duties, taxes and / or brokerage fees incurred during shipment that may be required to release the package. We will notify you via email if there are any changes to your order. Got Craft? is not responsible for postal service errors, damaged, misplaced or stolen parcels or shipment errors due to inaccurate address information provided during checkout. Packages may not be rerouted to a new address once items have shipped.

What is your refund policy?

All sales are final and are non-refundable and non-transferable.

My item arrived damaged and / or broken.

Please email us in a timely manner with your order number and images of the damaged / broken product. Got Craft is not liable for items damaged during the opening of your parcels. Please make sure to open your package with care.

Do you reimburse shipping?

Return shipping will not be reimbursed and all shipping fees are the sole responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance. Got Craft is not responsible for lost, stolen, and damaged packages and we are unable to process returns and exchanges on missing items.

How long does it take for my order to arrive?

Orders will begin shipping the Thursday after the market ends. COVID may result in longer processing times. Please note that some items may be made to order. If you require your items sooner, please email us.

I haven’t received my item yet. How can I contact the vendor?

Email us with your order number, the missing item, your mailing address, and tracking number if applicable.

May I add an item, change or cancel my order once it has been placed?

All orders placed are final. If you wish to make any changes, please contact us immediately via email. If the shipping notice is received after the item has been shipped, it will not be possible to make changes to the order.

I can’t find an answer to my question.

If you have additional questions about any of our upcoming events, please email us!

Virtual Market: Vendors

How do I apply?

Online applications are available on the Vendor page. We support locally sourced, locally made, and ethically produced items with priority given to those that advocate the same values. Vintage sellers and small shops are welcome to apply. Got Craft is a juried event and each application is carefully reviewed to ensure quality, diversity, and that it meets our aesthetic vision.

Applicants must commit to participate for the entire duration of the event. Applications are accepted on a rolling, first come, first served basis.

* We do not accept vendors selling alcoholic and CBD products.

For food and drink virtual market vendors, refrigeration and freezer facilities are available on-site if needed (space-permitting).

I don’t live in the Lower Mainland. Can I still participate?

Absolutely! The Got Craft Virtual Market is open to all Canadian makers and small shops. To those that are not locally based, please note you will be required to ship directly to the customer.

I want to apply to multiple markets, can I submit one form?

No, you need to submit an application for each market you wish to attend as the terms + conditions listed are specific to each event.

How do I find out if I am accepted?

Only accepted vendors are contacted via email. We receive a lot of applications to process and aim to respond within 48 hours. Vendor payments are due upon acceptance.

Can you provide feedback on my application?

Due to the number of applications we receive, we are unable to provide feedback. For more information about the jury process, please check the application form and visit our vendor line up.

Can collectives apply?

Yes. Please choose one contact person for the vendor application and include each member, their social media, and what they plan to have for sale at the market.

What is included in my participation?

Whether this is your first market or you already have a successful brand, Got Craft helps to showcase your product to an engaged audience seeking to support their community. Participants will receive a dedicated online shop on the Got Craft Virtual Market website, a listing on the vendor page, and an opportunity to be featured on our social media, press releases, and newsletters. 

How has the response been to virtual markets?

Since moving online in June 2020 due to COVID:

  • featured over 200 makers + small shops from across Canada
  • fulfilled almost 3800 online orders
  • received / packed / shipped over 18k items
  • almost $300k sales invested into small business
What makes the Got Craft virtual markets unique?

Got Craft manages all customer enquiries and coordinates all shipping orders and order pick ups. The virtual market operates on a single website with a single check out system to make the shopping process as smooth as possible to new and existing audiences.

How much is it to participate?

Pricing for each market varies depending on the event. Please check the vendor application for details on participation fees.

Can I change my application once it’s submitted?

Yes, please email info@gotcraft.com with your changes.

Will I be featured on your social media?

Got Craft creates an extensive, well-rounded public relations, marketing, and advertising campaigns to a loyal customer base from past events and to new, engaged audiences. Images used are based on fit and aesthetic and are chosen from your supplied photos, photos on your website and social media channels, and past event photos.

What is your refund and cancellation policy?

All vendor fees are non-refundable and non-transferable. Please read the terms and conditions on the vendor application for more info.

I can’t find an answer to my question.

If you have additional questions about any of our upcoming events, please email us!